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Tribunal for Consumer Claims Malaysia

BACKGROUND OF THE TRIBUNAL

1. The Tribunal for Consumer Claims Malaysia (TCCM) is an independent judicial body established under Section 85, Part XII of the Consumer Protection Act 1999 and came into force on 15 November 1999.

What Are Consumer Rights?

The rights to have basic needs
The consumer has the rights for  access to basic needs, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

Consumer responsibilities

Critical awareness - consumers must be awakened to be more questioning about the provision of the quality of goods and services.

Involvement or action - consumers must assert themselves and act to ensure that they get a fair deal.

Past Events