What Are Consumer Rights?

The rights to have basic needs
The consumer has the rights for  access to basic needs, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

The rights for safe goods and services
The consumer has the rights to be protected against products, production processes and services which are hazardous to health or life.

The rights to obtain information
The consumer has the rights to be informed of the necessary facts to enable them to make the right choices and be protected from unscrupulous or misleading advertising and labelling.

The rights to make choices
The consumer has the rights to select from a variety of goods and services offered at competitive prices and satisfactory quality assurance.

The rights to voice out opinion
The consumer has the rights to voice out  to ensure that his/her interests will get due consideration in the formulation and implementation of government policies, as well as in the development of goods and services by the manufacturer.

The rights to redress
The consumer has the rights to receive fair judgement, including compensation for the purchase of goods with  misleading trade descriptions, poor quality or unsatisfactory services.

The rights to acquire consumer education
The consumer has the rights to acquire knowledge and necessary skills to allow them to select from a variety of goods and services offered and practice their rights and responsibilities as a user.

The rights to live in a clean and safe environment
The consumer has the rights to live and work in a clean and healthy environment which is not harmful to the present and future generations.

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